Giga

Meet your customers with empathy in every situation

Designed to make every conversation feel natural. Industry-leading, sub-800 ms latency allows agents to follow rapid shifts in conversation, and sentiment, pitch, and tone detection ensures they match the mood of each interaction across 90+ languages

Personalized Voices

Customizable voices tailored to fit the brand voice for your business

Dynamic interrupts

Dynamic interrupts that adapt to different accents and languages

Low latency

Industry-leading voice latency of 500-600 ms and trending less

AI-generated optimizations that drive real ROI

Try the demo

AGENT BUILDER

From flag to fix

Improve any KPIs using Copilot Engine. Every source of signals applies fix and launches test to improve the agent

Tickets

Search tickets...

Last 1 week

Analytics

Created

Sentiment

Agent

From

Resolution status

Duration

Today, 11:58 AM

Unhappy

Mid Delivery Agent

+1 (628) 220-8289

Transferred

46s

Today, 12:15 PM

Happy

Customer Service Rep

+1 (415) 555-0190

Resolved

Today, 12:30 PM

Neutral

Technical Support

+1 (408) 555-0123

Abandoned

Today, 1:00 PM

Happy

Sales Agent

+1 (510) 555-0145

Resolved

Today, 1:30 PM

Unhappy

Billing Specialist

+1 (650) 555-0192

Transferred

10m

Today, 2:00 PM

Very Happy

Feedback Coordinator

+1 (408) 555-0111

Resolved

15m

Today, 2:30 PM

Neutral

Order Management

+1 (415) 555-0178

Resolved

Today, 3:00 PM

Neutral

Product Specialist

+1 (510) 555-0189

Transferred

Today, 3:30 PM

Neutral

Logistics Officer

+1 (650) 555-0134

Abandoned

12m

Today, 4:00 PM

Happy

Support Manager

+1 (408) 555-0200

Resolved

AGENT BUILDER

From flag to fix

Improve any KPIs using Copilot Engine. Every source of signals applies fix and launches test to improve the agent

Tickets

Search tickets...

Last 1 week

Analytics

Created

Sentiment

Agent

From

Resolution status

Duration

Today, 11:58 AM

Unhappy

Mid Delivery Agent

+1 (628) 220-8289

Transferred

46s

Today, 12:15 PM

Happy

Customer Service Rep

+1 (415) 555-0190

Resolved

Today, 12:30 PM

Neutral

Technical Support

+1 (408) 555-0123

Abandoned

Today, 1:00 PM

Happy

Sales Agent

+1 (510) 555-0145

Resolved

Today, 1:30 PM

Unhappy

Billing Specialist

+1 (650) 555-0192

Transferred

10m

Today, 2:00 PM

Very Happy

Feedback Coordinator

+1 (408) 555-0111

Resolved

15m

Today, 2:30 PM

Neutral

Order Management

+1 (415) 555-0178

Resolved

Today, 3:00 PM

Neutral

Product Specialist

+1 (510) 555-0189

Transferred

Today, 3:30 PM

Neutral

Logistics Officer

+1 (650) 555-0134

Abandoned

12m

Today, 4:00 PM

Happy

Support Manager

+1 (408) 555-0200

Resolved

POWER ANALYTICS

Smart suggestions

Recommendations to reduce transfers, improve resolution rate, and cut operational drag, all within the Console

Action item

-9.6% improvement

Action item

17% improvement

Action item

25% improvement

Policy Modification

@operating_guidelines

reminding agents that any API call after a same-day/tomorrow date is a policy violation subject to audit.

Add a compliance check note under

POWER ANALYTICS

Smart suggestions

Recommendations to reduce transfers, improve resolution rate, and cut operational drag, all within the Console

Action item

-9.6% improvement

Action item

17% improvement

Action item

25% improvement

Policy Modification

@operating_guidelines

reminding agents that any API call after a same-day/tomorrow date is a policy violation subject to audit.

Add a compliance check note under

Every workflow built from flexible, customizable policy blocks

Talk to us

VOICE EXPERIENCE

Human-like conversation that sound natural

Our Voice AI Understands caller intent, generates contextually relevant responses in real-time, and speaks naturally.

user

¡Eso es realmente muy útil,

gracias!

giga agent

Jaja, me alegro de poder

ponértelo más fácil.

0:12

ACTIVE CALL

Spanish

user

That’s actually pretty helpful, thanks!

giga agent

Haha, glad I could make it easier for you.

[Laugh]

0:05

ACTIVE CALL

user

My hotel booking didn’t

get through, mate!

British accent

giga agent

I got you covered.

Hi Oliver, don’t worry,

British accent

0:09

ACTIVE CALL

VOICE EXPERIENCE

Human-like conversation that sound natural

Our Voice AI Understands caller intent, generates contextually relevant responses in real-time, and speaks naturally.

user

¡Eso es realmente muy útil,

gracias!

giga agent

Jaja, me alegro de poder

ponértelo más fácil.

0:12

ACTIVE CALL

Spanish

user

That’s actually pretty helpful, thanks!

giga agent

Haha, glad I could make it easier for you.

[Laugh]

0:05

ACTIVE CALL

user

My hotel booking didn’t

get through, mate!

British accent

giga agent

I got you covered.

Hi Oliver, don’t worry,

British accent

0:09

ACTIVE CALL

HOW IT WORKS

Emotion-aware call handling

AI agents can form their decision logic and route the responses based on multiple signals, and improves customer’s satisfactory of these calls.

Read case studies

how?...I’ve been on hold for 30 minutes, this is ridiculous!...I want to

Service delay mentioned

Urgency indicator detected

Profanity + high emotion

how?...I’ve been on hold for 30 minutes, this is ridiculous!...I want to

Service delay mentioned

Urgency indicator detected

Profanity + high emotion

GET A PERSONALIZED DEMO

Ready to see Giga in action?

Take the first step towards automating tedious tasks in customer support and sales with our powerful workflow

Talk to us

Giga

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Demo

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Giga

Product

Demo

Company

About

Careers

Contact

Resources

Blog

Giga

Product

Customers

Company

Talk to us

Demo