Cloudbeds and GigaML Team Up to Launch AI Concierge for Hotels

Exciting Announcement

We're thrilled to announce an exclusive partnership between GigaML and Cloudbeds to power 31,000 Cloudbeds hotels with cutting-edge Voice AI Agents. This collaboration launches Engage, Cloudbeds' new AI concierge that helps hotels provide better service to their guests while increasing bookings and revenue.

What is Engage?

Engage is an AI concierge that works alongside hotel staff to handle guest communications. It can:

• Answer guest questions 24/7

• Process room reservations and bookings

• Respond to requests about hotel amenities

• Assist with late checkouts

• Offer personalized upsells powered by GigaML Voice AI and Cloudbeds Signals [Examples: Room upgrades ("Upgrade to our ocean-view suite for just $50 more"), Spa services ("Book our signature massage package"), Ancillary amenities ("Add airport transportation or breakfast package")]

The system uses GigaML's advanced AI technology and works with Cloudbeds' hotel management platform, which is already used by over 31,000 hotels worldwide. The best part? Every Cloudbeds customer can effortlessly activate this voice AI with a single click for seamless reservations and upsells.

Real-World Success: Rio Las Vegas

The solution is already live at Rio Las Vegas, where it's successfully handling both internal and external calls. This real-world implementation demonstrates how Engage effectively manages guest communications while increasing revenue opportunities.

How Engage Helps Hotels

Hotels are losing 25% of potential bookings due to abandoned calls. That's revenue walking out the door every single day. Engage solves this by ensuring every call and message gets an immediate response. Here's how it helps hotels:

1. Never Miss a Booking: Engage answers every call, eliminating abandoned calls and capturing revenue that would otherwise be lost.

2. Always Available: Guests receive immediate help at any time, even when staff are busy.

3. Speaks Multiple Languages: The AI can talk with international guests in their preferred language.

4. Matches Your Brand: Engage adapts to each hotel's unique style and voice, creating a consistent guest experience.

5. Helps Staff Focus: By handling routine questions, Engage allows hotel staff to focus on more complex guest needs.

Upsell Opportunities Made Simple

Hotels using Engage have seen a 25% increase in phone bookings in just 30 days. But that's not all - Engage is specifically designed to boost your revenue through intelligent upsells. Here's exactly how Engage handles upsells:

How Engage Manages Upsells

Engage uses Cloudbeds' property data and GigaML's AI to identify the perfect moment to offer relevant upgrades and additional services. The system:

1. Analyzes availability in real-time to know which premium rooms and services can be offered

2. Evaluates guest profiles to match offers to guest preferences and history

3. Calculates optimal pricing to maximize conversion rates

4. Presents offers conversationally during natural dialogue with guests

5. Processes upgrades instantly within the Cloudbeds system

Room Upgrades

Example: A guest calls to book a standard room. Engage recognizes an opportunity and says: "I see we have a deluxe room with an ocean view available for just $30 more per night. It includes a private balcony and complimentary breakfast. Would you like to upgrade your stay?"

Additional Services

Example: After confirming a booking, Engage might offer: "Would you like me to reserve our airport shuttle service for $25? It's the most convenient way to reach the hotel and saves you the hassle of finding transportation."

Extended Stays

Example: For a weekend booking, Engage could suggest: "I notice you're staying Friday and Saturday. Our Sunday rates are 30% off this month. Would you like to extend your relaxing weekend for just $89 more?"

Dining Options

Example: For guests asking about check-in procedures, Engage adds value: "By the way, our signature restaurant has a special chef's tasting menu this weekend. Shall I make you a reservation? Guests who book in advance receive a complimentary welcome drink."

These upsells are presented naturally during conversation, not as pushy sales tactics. By leveraging Cloudbeds Signals and GigaML's AI, Engage knows exactly when and how to make relevant offers that guests actually appreciate.

Why This Partnership Matters

Cloudbeds, always believed hospitality is fundamentally human. Engage isn't just another chatbot. It doesn't replace the human element – it enhances it by handling routine tasks so staff can provide more meaningful personal interactions.

For GigaML, this partnership brings their AI technology to thousands of hotels globally, setting new standards for guest service in the hospitality industry. The team is personally thrilled about this partnership's ability to power thousands of hotels and solve a common frustration: being on hold when calling a hotel to book a room or order services while staying there.

The Bottom Line

This partnership combines hotel management expertise with AI technology to solve a real problem. Engage helps hotels increase bookings, improve guest satisfaction, and operate more efficiently – while maintaining the personal touch that defines great hospitality.

Are you a hotelier struggling with:

• Lost revenue from abandoned calls?

• Limited staff for 24/7 guest communication?

• Missed opportunities for upsells?

The hospitality industry has been waiting for a solution like this for years. Now it's here.

Visit engage.cloudbeds.com to learn more or try the demo to see how Engage can transform your guest experience and bottom line.